Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITES, MOBILE APPLICATIONS OR ONLINE SERVICES, YOU AGREE AND CONSENT TO BE BOUND BY THIS PRIVACY POLICY AND ALL POLICIES INCORPORATED BY REFERENCE. DO NOT USE OUR WEBSITES, MOBILE APPLICATIONS OR ONLINE SERVICES IF YOU DO NOT AGREE AND CONSENT TO THIS POLICY.

This Privacy Policy, herein referred to as “Policy”, applies to your access to and use of the websites, mobile applications, and online services, herein referred to as “Sites”, of Medrano’s Tree Services, Inc., herein referred to collectively as “Medrano’s Inc.”, “we”, or “us” and explains how information about you is collected, used, and disclosed by Medrano’s Inc. and our subsidiaries and affiliates (collectively, “Medrano’s Inc.,” “we” or “us”) when you access or use our websites or other online or mobile services or applications (“Services”) or otherwise interact with us.

This Privacy Policy does does not alter in any way any policies of any other agreement you may have with Medrano’s Inc., or our subsidiaries or affiliates, for products, services or otherwise. If you are using the Sites on behalf of any entity, you represent and warrant that you are authorized to accept and consent to these Terms on such entity’s behalf and that such entity agrees and consents to indemnify you and Medrano’s Inc. for its violations of this Policy.

This Policy is separated into nine articles. All nine articles apply to all users of medranosinc.com and all services and communications with Medrano’s Inc.

Medrano’s Inc. reserves the right to change or modify this Statement at any time and in our sole discretion. If Medrano’s Inc. makes changes to this Statement, we will provide you with notice of such changes by updating the date at the top of this Statement. Your continued use of the Sites will confirm your acceptance of the revised Statement. We encourage you to frequently review this Statement to ensure you understand the Statement that applies to your use of the Sites. If you do not agree and consent to the amended Statement, you must stop using the Sites. Any use of the Sites in violation of this Statement may result in, among other things, termination of your account.

We may supply different or additional notices of our information practices specific to certain programs or activities. We may also provide different notices of our information practices with respect to certain subsidiaries or affiliates, in which case this Statement will not apply.

If you have any questions regarding the use of the Sites, please refer to the Help Center on medranosinc.com. All other questions or comments about the Sites or their contents may be directed to customer service by calling (720) 415-9754 or emailing us (see Contact Us).

REVISED 05/16/2022

ARTICLE ONE — COLLECTION OF INFORMATION

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create a profile; shop in our stores; access and use our services; make a purchase or rental; sign up for or participate in contests, promotions, sweepstakes, surveys, mailing lists, classes, events, trips or recreational activities; engage with us via social media platforms; and when you email, call, or otherwise communicate with us.

The types of information we may collect include your name, address, phone number, fax number, email address, ZIP code, photos, videos, social media usernames, payment information, demographic information, information about your interests and preferences, information about your fitness condition and physical characteristics, and any other information you choose to provide. If you sign up for a class, event or trip, or in other limited circumstances, we may collect additional information from you, such as medical/health information, passport information, dietary requirements, and emergency contact information.

In some cases, we may also collect information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically, decide to purchase and ship products to someone, or create and share a gift registry. We will use this information to fulfill your requests and will not send communications to your contacts unrelated to your requests, unless they separately consent to receive communications from us.

Information We Collect Automatically

We may also automatically collect information about you when you access or use the Services or transact business with us, including:

a) Transaction Information: When you purchase or return a product, register for events or classes, book trips with us, or use our services, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.

b) Log Information: We obtain information about your use of our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.

c) Device Information: We collect information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.

d) Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. For more details, please see “Your Choices” below. We may also collect information about your approximate location each time you access our Services.

e) Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with our Services, including information about your browsing behavior, purchase behavior, and other engagement with the Services. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies. For more information about the types of cookies we use and our reasons for using them, as well as your choices concerning cookies, please see our Cookie Policy.

Information We Collect from Other Sources

We may also receive information about you from other sources and combine or link that with information we have about you. For example, we may collect demographic and change-of-address information from third party sources and information from third party social media platforms (such as Facebook) if you log into our Services using your social media account credentials or if you make certain content and information publicly available, such as photos, videos, and profile information.

ARTICLE TWO — USE OF INFORMATION

We use the information we collect about you for a variety of purposes, for example, to:

a) facilitate and improve your in-store and online shopping experience;

b) administer your user profile and communicate with you about your account (including information about your purchases, special offers only available to previous customers, and events);

c) provide and deliver products and services, process transactions, and send you related information, including confirmations, receipts, invoices, and recall notices;

d) provide, maintain, and improve the Services, manage your online account, and send you technical notices, updates, security alerts, and support and administrative messages;

e) investigate and prevent fraudulent transactions and other illegal activities;

f) respond to your comments and questions and provide customer service;

g) communicate with you about our and partner products, services, offers, contests, promotions, sweepstakes, surveys, news, upcoming events, and other information we think will be of interest to you (for information about how to manage promotional communications, please see “Your Choices” below);

h) monitor and analyze trends, usage and activities;

i) personalize the Services and provide advertisements, content, or features that are targeted toward your interests;

j) process and deliver contest, promotion and sweepstakes entries and prizes;

k) link or combine with other information we receive from third parties to help understand your needs and provide you with better service; and

l) carry out any other purpose conveyed to you at the time the information was collected.

We are based in the United States and the information we collect is governed by U.S. law. By accessing or using our Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

ARTICLE THREE — SHARING INFORMATION

We may share personal information about you outside of our website, including as follows:

a) with third parties who complete transactions or perform services on our behalf, such as those that assist us with shipping and delivery, payment processing, fraud prevention, customer service, experiences (including events, outings, and trips), co-branded financial products, personalization, marketing, and advertising;

b) we may make our postal mailing list and general shopping information available to selected companies we believe may offer products and services of interest to you (for information about how to manage promotional communications);

c) when you sign up for and participate in the interactive areas of our Services, certain information about you may be displayed publicly on our Services and on third-party sites, such as your photos, videos, stories, posts, product reviews, product questions and answers, wish lists and other information you choose to provide;

d) in connection with, or during negotiations of, a corporate business transaction, such as a merger or acquisition of all or a portion of our business to another company, joint venture, corporate reorganization, insolvency or bankruptcy, financing or sale of company assets;

e) in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;

f) to enforce our agreements, policies, statements, and Terms of Use or to protect the rights, property, and safety of our company, our members, our customers, or any other persons;

g) between and among Medrano’s Inc. and any current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and

h) with your consent.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

ARTICLE FOUR — SOCIAL SHARING FEATURES

The Services may offer social sharing features or other integrated tools, which let you share actions you take on the Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features.

ARTICLE FIVE — SECURITY

We take reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

ARTICLE SIX — INDIVIDUALS IN THE EUROPEAN ECONOMIC AREA (“EEA”)

The following section applies to individuals in the EEA.

LEGAL BASIS FOR PROCESSING

When we process your personal data, we will only do so when:

a) We need to use your personal data to perform our responsibilities under our contract with you, for example to deliver products that you ordered from us.

b) We have a legitimate interest in processing your personal data. For example, if you are a customer, we may process your personal data to send you marketing communications, to communicate with you about changes to our Services, and to provide, secure, and improve our Services.

c) We find such processing is necessary to comply with our legal obligations.

d) We have your consent to do so. When your consent is the legal basis for our processing, you may withdraw such consent at any time.

Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

Data Subject Requests

You have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or transferred. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, please go to our feedback page and let us know what we can help you with. You may also update your personal data by logging into your online account or through the other methods described in the “Your Choices” section below.

Questions of Complaints

If you are a resident of the EEA and have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside at your local Data Protection Authority.

ARTICLE SEVEN — YOUR CHOICES

Your Information

You may update or correct your online account information by logging into your online account and updating your information or by calling Customer Service. You may also contact us through the feedback page if you wish to deactivate your online account but note that we may retain information about you for legitimate business purposes or as required by law. If you would like to update or correct your membership information, you may do so by completing our Update Your Membership Information form or by calling Customer Service.

Promotional Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications or changing your preferences. If you opt out of receiving promotional communications, we may still send you non-promotional emails, such as emails about your purchases, account, membership or our ongoing business relations.

Location Information

The settings of your Internet browser or mobile device may allow you to stop sharing your precise location with Medrano’s Inc. or others. You can also stop our collection of location information in connection with our mobile applications by following the standard uninstall process and removing all Medrano’s Inc.> applications from your mobile device.

Mobile Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

ARTICLE EIGHT — THIRD PARTY ADVERTISING, ANALYTICS, AND SERVICES

We allow third parties to serve advertisements that are targeted to your interests and we engage third parties to provide analytics services. These third parties may use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. In some cases, the information in these cookies and other technologies may be linked to data you voluntarily submitted to us, such as your email address, which we may share in hashed or encrypted form. This information may be used by Medrano’s Inc. and these third parties to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and mobile applications, and better understand your online activity. For more information, please see our Cookie Policy. Please note that this Policy does not apply to, and we are not responsible for, third party cookies, web beacons, or other tracking technologies. For more information about interest-based ads, or to opt out of having your web browsing information used in this way, please visit this link. For individuals in the EEA, please visit this link.

We may also work with third parties to serve ads to you as part of a customized campaign on third-party platforms (such as Facebook or Google). As part of these ad campaigns, we may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

We may participate in online advertising services and database management to better understand how you use our Services across the various devices you use, and to deliver tailored promotions. Learn more about how Adobe does this here and how you may opt out of this program.

We also use a third party to “power” product reviews and product questions and answers on our Services. When you submit a product review, you may become subject to the terms of use and privacy policy of this third party and the reviews you submit may be posted on our Services and on third-party sites.

ARTICLE NINE — YOUR CALIFORNIA PRIVACY RIGHTS

California law permits residents of California to request certain details about how their information is shared with third parties for their own direct marketing purposes. However, under the law, a business is not required to provide this information if it permits California residents to opt in to, or opt out of, this type of sharing. We qualify for this alternative option. To opt out of having your information shared with third parties for their own direct marketing purposes, please call Customer Service.

If you feel that we have not ethically upheld our standard terms, policies, or statements, you have difficulty understanding our terms, policies, or statements, using or accessing any element of this website, concerns about any of our products, services, or if you have any feedback, please feel free to contact our webmaster consultants, Montology Co., by phone at (720) 415-9754 or leave feedback and technical tickets here. We will work with you to make all reasonable efforts to correct the issue and assist with immediate needs.